Motion box unchecks on its own and the alert box goes away

[src81]

Can some please me know if u have the same issues im having, i am running ios 10.1.1 on my iphone and everytime i go into the app, my option to set my recording length freezes and it alerts me motion detected and records nothing even when its set to record, the option to set the alarm on my base goes away even after i reinstall this app, talked to arlo support and some lady said its only happening with iphones and a update should be coming out, then i called today and some other lady said different, this really sucks, anyone with the same issue?

[reynoldswrap0]

My iOS is up to 10.2, so perhaps you should consider updating?  The app for me has been quite reliable, but if ever something wonky then I just reboot either the Arlo base, my phone, or both.  Usually resolves whatever hiccup there might have been.

[src81]

How do i reboot the base just unplug it then plug it back in?

[jguerdat]

Or use the power switch.

[reynoldswrap0]

I've always done it from within the app under settings > my devices.  Choose your hub and there's a "restart device" button near the bottom.

[src81]

Ok thanks, i tried that and it still didnt work, im going to update my iphone later to 10.2 and see if that helps, i pay the $9.95 subscription for up to 10 cameras, i wonder if that has anything to do with it

[pcuser12345]

It's a bug in the app or the cloud service it happen to mottion box uncheck randomly

[JamesC]

A new version of the Arlo mobile app has been release for iOS (2.3.2). Please visit the app store and download the update. Are you still seeing the same behavior?

JamesC

[src81]

Finally the update worked!, now all thats left to fix is the length of motion i choose to record, that bar for the length of motion stays frozen on the app and wont let me move it, so i have to go to my laptop to adjust the length of motion recording i choose, which is a hassle, i hope they come out with a update for that

[JamesC]

src81,

I have tested this and I am not able to replicate the issue you describe. when adjusting recording length in the iOS app, you must press, hold and drag the slider to adjust the recording length.

Could you provide a screenshot of the issue?

JamesC

[src81]

It wont let me Add a picture??

[jguerdat]

Use the desktop version of these pages and note the toolbar just above the text box. You can add images and videos by clicking on the appropriate icon.