Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2018-08-09 10:04 AM
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d4visito
Aspirant
Aspirant
‎2018-08-09 10:04 AM
I used the first FREE month and then, on the second month I got charged twice for my service. Instead of paying $9.99 once, they charged it twice. Was the first month supposed to be free?
Also, what is wrong with the live chat?! It is never available!
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d4visito
Aspirant
Aspirant
‎2018-08-10 12:38 PM
Thank you!

View solution in original post

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JamesC
Community Manager
Community Manager
‎2018-08-10 09:40 AM

d4visito,

 

Are the charges showing up as pending on your credit card statement or have both charges resolved?

 

JamesC

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d4visito
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Aspirant
‎2018-08-10 10:14 AM
Both payments appear as resolved.
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JamesC
Community Manager
Community Manager
‎2018-08-10 10:47 AM

d4visito,

 

I've opened and escalated a case on your behalf. I will provide an update as soon as I have more information.

 

JamesC

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d4visito
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Aspirant
‎2018-08-10 12:38 PM
Thank you!
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  • ‎2018-08-09 10:04 AM
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