Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 2 Replies
  • 2383 Views
  • 0 Likes
  • 2 In Conversation
AllenCYT
Aspirant
Aspirant

I have a system which was set up by a friend and I lost the passward.  Now I couldn't  reach my friend,  can I just register a new account  to reconnect my system?  What are the process steps need to be done ?

1 ACCEPTED SOLUTION

Accepted Solutions
TomMac
Guru Guru
Guru

In order to use a system on a new account, ALL devices must be removed from the account.

 

If you don't have the password, you can't do this WITHOUT Netgears assistance.... So you will have to contact Netgear directly to solve this issue

--------------------------------------
Morse is faster than texting!
--------------------------------------

View solution in original post

2 REPLIES 2
TomMac
Guru Guru
Guru

In order to use a system on a new account, ALL devices must be removed from the account.

 

If you don't have the password, you can't do this WITHOUT Netgears assistance.... So you will have to contact Netgear directly to solve this issue

--------------------------------------
Morse is faster than texting!
--------------------------------------
AllenCYT
Aspirant
Aspirant
Thanks Tom !