Arlo|Smart Home Security|Wireless HD Security Cameras
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Lost Arlo feed about or around September 12

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  • ‎2024-09-19 05:39 PM
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ttc315
Aspirant
Aspirant
‎2024-09-19 05:39 PM

Arlo Pro cameras with VMB4500 base station. I do not have a subscription, but motion detection feed was maintained on cloud for seven days since I installed about four years ago. I can manually record,  and that shows up on feed (on app and web portal). Has the seven day cloud storage been terminated unless I have subscription?

MacOS, Firmware 1.25.01_4541_0201bb2 on base station. Firmware 1.125.17.1_11_de8490d for the cameras.

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StephenB
Guru Guru
Guru
‎2024-09-20 05:10 AM
@ttc315 wrote:

I can manually record,  and that shows up on feed (on app and web portal). Has the seven day cloud storage been terminated unless I have subscription?

 

No, and you already proved that when you made the manual recording.

 

Have you tried doing anything to fix this issue (for example, power cycling the base station)?

 

 

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ttc315
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‎2024-09-20 03:53 PM

When I get back to the base station location I am going to try that. Thank you.

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