Login problem with new Arlo App

[mizebonyangel]

I installed the new Arlo Pro App as requested and each time I am notified of motion and I want to view activity on the devices, the app now requires that I login.  The previous version did not require a login each time I wanted to view the video.   This is very concerning since it requires a time delay to see who is approaching or what is actually happening.  Is there a fix for this?

[ShayneS]

Hi @mizebonyangel

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[mizebonyangel]

Yes, I contacted support several days ago and have not yet received a response.

[ShayneS]

Hi @mizebonyangel

I apologize for the inconvenience, I have escalated your case & Customer Support will be reaching out to you as soon as possible.

[mizebonyangel]

I was never contacted by Customer Support!