Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Live stream is not working when motion is detected

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  • ‎2020-07-07 07:42 AM
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D1dmagic
Aspirant
Aspirant
‎2020-07-07 07:42 AM

When movement is detected on camera, it will not go to live streaming. It just continues to say connecting.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-07-08 02:04 PM

Hi @D1dmagic

 

What version of the Arlo app are you using?

 

Does this occur on other devices or the web portal as well?

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D1dmagic
Aspirant
Aspirant
‎2020-07-08 02:17 PM
2.18.1 is the version and yess it happens with all cameras at any given time of movement.
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-07-08 02:51 PM

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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