Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Live cameras work, recording & alerts stopped on the cloud and local storage (USB)

My Arlo Pro worked great from the January install. 

I added two additional cameras and local USB backup in March... Still Good. 

 

Tonight... I can view the "live" feed on all 5 cameras, but recording on the cloud and local USB stopped last night around 9pm.  Nothing recorded today and all 5 cameras had motion from us. 

 

I reset the base station power.  No change

I reset the internet connection, both on the Arlo and on my router.  No Change

I did a power cycle on my ATT router / modem.  No Change


I don't want to do a factory reset unless absolutly necessary...

Ideas?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 5

Accepted Solutions
Guru

Re: Live cameras work, recording & alerts stopped on the cloud and local storage (USB)

Check your selected mode. Try using the Armed mode. Maybe DIsarmed and then Armed to toggle things. Verify the motion icon for each camera is black, not gray. Use the Motion Detection Test to see if that works.

Message 2 of 5

All Replies
Guru

Re: Live cameras work, recording & alerts stopped on the cloud and local storage (USB)

Check your selected mode. Try using the Armed mode. Maybe DIsarmed and then Armed to toggle things. Verify the motion icon for each camera is black, not gray. Use the Motion Detection Test to see if that works.

Message 2 of 5
Aspirant

Re: Live cameras work, recording & alerts stopped on the cloud and local storage (USB)

That was the problem... Thank You!

Message 3 of 5
Aspirant

Re: Live cameras work, recording & alerts stopped on the cloud and local storage (USB)

Do you mean to Remove the camera and then add it back???
How do I Disarm then Arm??
Message 4 of 5
Guru

Re: Live cameras work, recording & alerts stopped on the cloud and local storage (USB)

Sounds like you need to read through many of the FAQs here.

To remove, use Settings, My Devices, your camera, Remove. Then sync the camera again normally.

To Disarm and then Arm you go to the Mode tab, click on your base and select the appropriate mode as mentioned.
Message 5 of 5