Arlo|Smart Home Security|Wireless HD Security Cameras

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warrenburch
Aspirant
Aspirant

I get an alert, go to library, see videos. Later, go to library, there are no videos, nothing.

What gives?

The library seems really random and unstable.

Thanks

Warren

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warrenburch
Aspirant
Aspirant

turns out this was our bad. my wife has access too and she was deleting them! arg! Rachel from customer service helped identify the issue.

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3 REPLIES 3
Streak2
Master Master
Master

Try and restart your base and see if that fixes things.

jguerdat
Guru Guru
Guru
Also make sure no filter is set.
warrenburch
Aspirant
Aspirant

turns out this was our bad. my wife has access too and she was deleting them! arg! Rachel from customer service helped identify the issue.