Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Legacy Subscription Not Working, Bot says I can't talk to agent.

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  • 3 Replies
  • ‎2022-02-07 06:00 PM
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sjcemiller
Follower
Follower
‎2022-02-07 06:00 PM

I have a free 7 day legacy subscription. It stopped working and no subscription is showing up. I can't get ahold of anyone with ARLO and the bot says I don't have the right to support. 

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Dannybear
Master
Master
‎2022-02-07 08:04 PM
Can you confirm the model of the camera?
If the camera is a pro2 or earlier model you don’t need a subscription to enjoy the 7days free cloud library.
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Sloyd
Aspirant
Aspirant
‎2022-02-08 07:15 AM

Recording no longer working.  Cameras on and getting notifications but can’t view recording’s.  

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StephenB
Guru Guru
Guru
‎2022-02-08 10:33 AM
@Sloyd wrote:

Recording no longer working.  Cameras on and getting notifications but can’t view recording’s.  

What cameras do you have?

Do you have a subscription?

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