Latest Arlo app won’t connect the microphone in different network

[Clivy]

I am currently using iPhone XS , Netgear R7000 , 1 x Arlo Q Plus and 1 x Arlo Baby. They worked perfectly for last 3-4 years. However , the microphone seems unable to connect after the latest release update of Arlo App, it only work when I back home, connect with the same Wi-Fi network .

[ShayneS]

HI @Clivy

Are you still experiencing this issue with connecting to you devices microphone?

[Clivy]

Yes , every single day
My wife also , she is also using iPhone XS , having the same problem as mine

[ShayneS]

Which version iOS are you using and which version of the Arlo mobile app?

[Clivy]

Tried 13.5.1 and 13.6 , both not work, it just keeps connecting
Arlo app version 2.18.1(619)

[ShayneS]

And this is strictly on mobile data? Is there another phone or carrier you can try out on mobile data?

[Clivy]

No other phone can be borrowed for test in this Covid-19 environment. But I tried 5 different Wi-Fi network in these period of time , all does not work

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support