Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Incompatible Charger Error When Using Arlo Charger

Reply
Discussion stats
  • 13 Replies
  • 935 Views
  • 0 Likes
  • 8 In Conversation
yvonneft Follower
Follower

Trying to charge Arlo Pro using the AC adapter and camera power adaptor cable that came with the cameras.  AC adapter says model AD2085320 on it. Keep getting error message that incompatible charger.  We originally charged all three cameras with this adaptor and cable with no issue.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Master steve_t Master
Master

Have you tried removing the battery, reinserting the battery, waiting for the camera to reconnect to the base and then inserting the charger cable?

Highlighted
Zyx007 Aspirant
Aspirant
I have exactly the same issue. Using original charger and battery but getting incompatible charger error. Took out battery and put it back in
Model: VMC4030 | Arlo Pro Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Hi @Zyx007

 

Are you still experiencing this issue? Did you contact customer support regarding this? 

 

I have attached the link here for you - Arlo Tech Support

Busydebs60 Aspirant
Aspirant
My charger saying incompatible charger. How do I get it replaced? Why isn't there a ph# to call? I absolutely hate dealing wth this online!!!
Busydebs60 Aspirant
Aspirant
I will try right now.
Thanks.. its showing a blue light instead of red. 🤞hoping its working now
Busydebs60 Aspirant
Aspirant
Is it working now?
Zyx007 Aspirant
Aspirant
Works off and on. You try to unplug and re-plug the connectors, and maybe one time out of ten times it may work. Basically the charger is a piece of crap
circusjan Aspirant
Aspirant

battery won't charge - incompatible charger

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS Arlo Moderator
Arlo Moderator

Hi @circusjan

 

Is this the only camera with the charing issue?

 

Are you using the original charging cable & AC adapter?

Sarahhh Aspirant
Aspirant

I'm experiencing the same issues too. Been using the original charger that came with my 2 Arlo-Pro Wireless cameras for the past 2 years, and no issues previously. 

 

And suddenly, I saw this message on my Arlo app: 

"Incompatible charger has been detected. Connect a compatible Arlo charger. For more info, see KB article for Charging Faults."

 

Same error message when I tried to charge either camera with the original charger. 

Had removed the batteries inside & re-inserted, didn't work. 

 

Questions:

- How can the original charger that came together with the cameras be suddenly "incompatible"?? And be incompatible out of the blue??

- I searched high and low and can't find the stated KB article at all. 

 

Anyone found any solution to this? 

 

 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru StephenB Guru
Guru

@Sarahhh wrote:

- How can the original charger that came together with the cameras be suddenly "incompatible"??


The charger could be failing.  If you have another microISB cable lying around, you could also test charging with that (since it might also be something with the cable).

Sarahhh Aspirant
Aspirant

@StephenB I tried using another spare random microUSB charging cable - didn't work too. 

 

And I have realized why the original charging cable is "suddenly incompatible" with my Arlo Pro cameras. 

Arlo has come up with the new Arlo Charging Station (see attached photo), which basically means if you want to continue using your Arlo cameras bought previously, you are forced to buy the newly-marketed Arlo Charging Station. 

(Go figure 🙄...)

Guru StephenB Guru
Guru

@Sarahhh wrote:

Arlo has come up with the new Arlo Charging Station (see attached photo),


FWIW, The documentation for the charging station says it can be used with your existing power adapter/cable.

 

page 4 here: https://www.arlo.com/en-us/images/documents/arlopro/arlo_pro_charging_station_installgu...

 

Since you've tried multiple cables, multiple cameras, and multiple batteries, what's left is the charger itself.  The charger for the Pro uses 9 volts, so normal USB chargers won't work.  So I think you'll need to either need to convince Arlo support to send you a replacement (it is covered by warranty), or just purchase a new one.  US street price is about $15 at the moment.