I will not pay for service

[Coopster5]

Arlo automatically put me in a "trial period". They did the same to my dad and uncle and I will NOT pay for service after my 60 days. YOU BETTER reset me back to the FREE service that I bought the cameras for or I will SUE!

[Coopster5]

I want the number to call ARLO. You don't have any number out anywhere and that's shady! Put the customer service phone number out there or I will report this company to the BBB and the government watchdog.

[jguerdat]

Nobody said you had to pay anything. The trial subscription is basically an advertising ploy to add features to your existing free plan but will revert to the original plan when the trial is over. 

[trebor711]

@jguerdat perhaps you can help me. My Arlo app updated about 3 weeks ago and again just the other day. Since the update one of my outside Arlo Pro cameras which is on solar power will not send recordings to the FEED page. It will send me a push notification but no saved recordings. I am in the trial period of the new app. Also, the mobil app will not let me delete change of modes that are in my feed. I can delete these things from the web site app. I am using the latest Android release on my S24+. 

[jguerdat]

STart by checking the rules for that Pro camera in any modes to ensure recording is enabled. A potential fix would be to remove and reinstall the camera but that's risky since too many folks have said doing so ended up in not being able to add it back.

Define "trial period of the new app" - do you mean you got a trial subscription recently or that you're just getting used to the new layout?

As for deleting the mode change notification in Feed, I've never even thought about doing that so can't provide any history. I tried it just now myself and had the same results as you. Whether this is new behavior or whatever, I can't say.