I will not pay for service

[Coopster5]

Arlo automatically put me in a "trial period". They did the same to my dad and uncle and I will NOT pay for service after my 60 days. YOU BETTER reset me back to the FREE service that I bought the cameras for or I will SUE!

[Coopster5]

I want the number to call ARLO. You don't have any number out anywhere and that's shady! Put the customer service phone number out there or I will report this company to the BBB and the government watchdog.

[jguerdat]

Nobody said you had to pay anything. The trial subscription is basically an advertising ploy to add features to your existing free plan but will revert to the original plan when the trial is over. 

[trebor711]

@jguerdat perhaps you can help me. My Arlo app updated about 3 weeks ago and again just the other day. Since the update one of my outside Arlo Pro cameras which is on solar power will not send recordings to the FEED page. It will send me a push notification but no saved recordings. I am in the trial period of the new app. Also, the mobil app will not let me delete change of modes that are in my feed. I can delete these things from the web site app. I am using the latest Android release on my S24+. 

[jguerdat]

STart by checking the rules for that Pro camera in any modes to ensure recording is enabled. A potential fix would be to remove and reinstall the camera but that's risky since too many folks have said doing so ended up in not being able to add it back.

Define "trial period of the new app" - do you mean you got a trial subscription recently or that you're just getting used to the new layout?

As for deleting the mode change notification in Feed, I've never even thought about doing that so can't provide any history. I tried it just now myself and had the same results as you. Whether this is new behavior or whatever, I can't say.

[jcwrks]

Recent 6.5.2 app automatically puts you in a Free 30-day Trial of the AI driven Arlo Secure plan. I assume after the trial is over it will revert to the free version.

[trebor711]

@jguerdat the rules for recording are the same for all 4 cameras. Only the front (main) camera is acting this way where I get notifications but it doesn't send the recordings to the feed. This is both in my android phone and android tablet so I know it's the app. 

I have tied resetting my camera by going outside, climbing my ladder, disconnecting it from the solar panel, removing the battery and letting it sit unpowered for a couple of minutes. Then I reinserted the battery and thought it connected to my Arlo system, it still fails to send the recordings. 

My "trial period" of the secure app started when arlo updated their app. I assume everyone was given a month's free upgrade to their secure subscription, including me. Once the free upgrade is over, I again assume Arlo will revert everyone back to their original subscriptions. I was using the free version, so I will see what happens when I go back to that. I guess Arlo wanted to give everyone a taste of what the new app can do with it's AI detection and descriptions. Personally, I think it's ridiculous and definitely not for me.