Arlo|Smart Home Security|Wireless HD Security Cameras
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I have Arlo Smart Elite, yet 25 out of 60 days of my cloud recordings has been somehow deleted.

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Jalok
Follower
Follower
‎2018-08-01 09:52 PM

For some reason my recordings from June 1st to June 25th has been deleted. I only have recordings from June 26 to August 1st. My subscription is Arlo Smart Elite, which should give me at least 60 days of saved recordings. 

 

However, when I checked today my videos were automatically deleted from June 1st to June 25th. 


What happened to them? How can I get it back?

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JamesC
Community Manager
Community Manager
‎2018-08-02 12:16 PM

Jalok,

 

What device are you using to view your library? Have you tried logging out and logging back in?

 

JamesC

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