Arlo Pro

[ArloNewMexico]

I have 3 Arlo Pro cameras from 2018.  They all work except ONE.  It will show 100% but always go OFFLINE at night.  I have to open up the unit and push battery towards the front.  At which time the blue light will turn on in the front of the camera and show 0%. Will then recharge battery till shows 100%.  But then again, goes offline.  

I have tried switching out batteries, resetting the unit Arlo and router, and relocated the camera to different locations.  Seems that there is a problem with the battery connecting to the unit since when you push the battery, it comes back on. I really do not want to throw the unit away since would a total waste of money. 

[jguerdat]

You could try CAREFULLY bending the camera contacts a bit (use another camera for comparison). I suppose it may be possible to put a small piece of foam or even folded paper to provide that extra push if necessary. It does sound like it's just that the contacts have been slightly pushed in, though.