I am locked out of my account because my husband died and I can't get ahold of anyone

[jeremiahswife]

My husband and I invested in Arlo products a few years ago. Our account is linked to his email and phone number. He passed away suddenly about two months ago. I have access to his email and know our account password but his phone is no longer active. When I try to login with his credentials on my phone, it says the device is not recognized and asks me to do two factor authentication. His phone, as I said, is no longer active, and when I sent the push notification to his email, it does not come through in less than 5 minutes, the request times out and I can't get in. Is there any way for me to set up a new account, linked to my email and get our cameras linked to it? 

[StephenB]

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@jeremiahswife wrote:

My husband and I invested in Arlo products a few years ago. Our account is linked to his email and phone number. He passed away suddenly about two months ago. I have access to his email and know our account password but his phone is no longer active. When I try to login with his credentials on my phone, it says the device is not recognized and asks me to do two factor authentication. His phone, as I said, is no longer active, and when I sent the push notification to his email, it does not come through in less than 5 minutes, the request times out and I can't get in. Is there any way for me to set up a new account, linked to my email and get our cameras linked to it? 

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I'm tagging the mods - @BrookeN , @ShayneS , @JamesC - so they can connect you to Arlo Support.

[ShayneS]

Hi @jeremiahswife 

Can you please private message me with the best contact method, and I'll have the team reach out to you as soon as possible. .