I Can't Upgrade Firmware

[mvllama]

it say I have to upgrade fireware but fails everytime,  arlo pro 

[jguerdat]

Try restarting the base and reinsert the battery in the camera.

[mvllama]

Still didn't work ! I get short videos but no live feed

[jguerdat]

What device/OS? Have you tried both the app and a browser?

[mvllama]

Android phone, Windows 10 pc .. tried both even reset everything ..

[jguerdat]

It may be useful/fastest to do a system reset and start fresh. Remove everything from Settings, My Devices, claim the base and sync the cameras. 

[mvllama]

What do you mean claim the base

[jguerdat]

Claiming the base adds it to your account, just as you di when you first set up the system. After resetting by removing all devices from Settings, My Devices, use the Add Device button (web) or + (app) to claim/add the base to yur account. Then sync the cameras.