Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

How to get recently added camera visible for other Grant Access holders?

Reply
Discussion stats
  • 1 Reply
  • ‎2018-10-07 06:32 PM
  • 538 Views
  • 0 Likes
  • 2 In Conversation
KertzPenneyz
Aspirant
Aspirant
‎2018-10-07 06:32 PM

We successfully added on the 5th Arlo Pro to the base station. 

The camera is visable on the account holder mobile devices but not on the secondary account holder (granted access/accepted) mobile devices even though the base station & original 4 cameras are.

How do we get the 5th Arlo Pro visable on the secondary account holder's mobile devices?

Labels:
0 Likes
Reply
Message 1 of 2
538
1 REPLY 1
steve_t
Master Master
Master
‎2018-10-07 08:30 PM

Go into the Grant Access menu. Click on their name. It should bring up the list of your cameras and only the ones the other person can see will be highlights. Highlight that 5th camera. Click Save. They should then be able to see it

0 Likes
Reply
Message 2 of 2
530
Discussion stats
  • 1 Reply
  • ‎2018-10-07 06:32 PM
  • 539 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.