How do you delete account?

[wbnethery3]

Bought an ArloPro and tested it out. Don't like it, returned it to BestBuy and I want to delete my account. How do I do that?

[TomMac]

You can not do it directly;

past thread answer;

Please contact the Arlo Support Team. You will find several options for contacting support in the provided link.

JamesC

[JamesC · Accepted solution]

wbnethery3,

If you have returned your system, log in to your account and remove all devices. If you still want to completely delete the account, as TomMac mentions above, a request will need to be made with support.

JamesC

[floridabrits]

I called support to do this and it ended up being a complete nightmare and a horrible customer experience. They refused to delete the account. 

[JamesC]

floridabrits,

If you could provide your support case number, I will review your case and escalate as needed.

JamesC

[floridabrits]

thanks JamesC - don't worry, I ended up working around it myself so I don't need the account deleting now...

FYI it was a very painful process... I am happy for you to reach out to me directly if you want more details.