How do I talk with customer support?

[Usmcvet]

One of my cameras has now died twice in a week. I don't view it often and it was disarmed most of the time and even when armed I don't get hardly any triggers on it.

[jguerdat · Accepted solution]

As noted here many times, you can use the Contact Support link at the bottom of the desktop web page or https://www.arlo.com/en-us/support/contact.aspx

[Usmcvet]

Thanks, sounds like they should add the link on the mobile page........

[jguerdat]

I've suggested it along with other issues of the difference between the desktop and mobile versions.

[arlo2112]

team frustrated! how is it possible that they do NOT HAVE  A PHONE NUMBER!!! i reached them via chat then some tech guy called me back. i had one camera that simply could not stop recording at night.. anyway.. after 45 minutes of the longest conversation in sales history, he tried selling me a resloution to fix my entire home connectivity issue for $145.00. FYI - i am in the customer relation field and i cannot believe that i paid top dollar for this system- tried calling to fix their product- and was then in a sales pitch?? i cannot wait to return this joke of a system!!!! ARLO if you want my business- call me back and fix this !!!

[jcwrks]

Oddly enough it takes me 5 seconds and a single mouse click to locate the US Arlo support number.

United States contact information:

(408)-638-3750

[jguerdat]

It helps to use the actual support here by using the Contact Support link at the bottom of these pages.  The contact you made is NOT Netgear.

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arlo2112 wrote:

team frustrated! how is it possible that they do NOT HAVE  A PHONE NUMBER!!! i reached them via chat then some tech guy called me back. i had one camera that simply could not stop recording at night.. anyway.. after 45 minutes of the longest conversation in sales history, he tried selling me a resloution to fix my entire home connectivity issue for $145.00. FYI - i am in the customer relation field and i cannot believe that i paid top dollar for this system- tried calling to fix their product- and was then in a sales pitch?? i cannot wait to return this joke of a system!!!! ARLO if you want my business- call me back and fix this !!!

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[FishyLester]

I got a new iPhone & it doesn't alert me when camera picks up motion...Why?

[jguerdat]

Because your modes aren't settled notify or the phone settings don't allow? Check your permissions and app settings for the phone.

[Roxianna]

Used the customer support link - got no where.  Just kept redirecting me back to where I started.  Not very helpful, that.

[Roxianna]

I agree - can't get help then they can take the stuff back and return my $500!!!

[jcwrks]

I just called the phone number I posted, and my call was answered in less than 4 miniutes.

[jguerdat]

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Roxianna wrote:

Used the customer support link - got no where.  Just kept redirecting me back to where I started.  Not very helpful, that.

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Did you use the Contact Support link at the bottom here?

[JamesC]

Roxianna,

Please let us know if you are still having issues contacting support using the suggested link: Arlo Support Team

You are also welcome to post your question here, we would be happy to help.

JamesC

[Roxianna]

My issue is not with the cameras - it's with the connection to the Arlo website when I am viewing recorded videos in my Library.  I only use a PC, laptop or Asus Transformer (all Windows OS) to view the videos. 

BTW No, I don't have a smart phone - I am not afflicted with a phone addiction.  I have a land line - no need to pay thousands of dollars every year on something I don't need.

Anyway, the website crashes constantly. I view 8 or 9 videos, and it crashes.  Re-log, view a few more, crash.  Re-log, view a few more, crash.  Log in,  view a few more, crash.  I was able to contact someone thru live chat who suggested I clear my browser history.  I did.  It helped for about 10 minutes, and the problem started all over again.  So, I log in, it crashes, I clear the history, log in, it crashes, I clear the history.  I  log in, it crashes ... what a waste of time.   Today I called someone in customer service who wanted me to reload the app - when I told her I don't have an app, I use a web browser she was totally clueless as to what to do.

I think my solution  will be to return the three cameras and the three adjustable mounts and get my money back. Oh, and I will be sure to warn everyone I know to avoid this product/service.

[Streak2]

Roxianna, that type of browser behavior is very unusual. I use this on a bunch of different computers with no problem.

When you say it crashes does it just throw you back to the login page with no warning?

I assume you are going here https://arlo.netgear.com/#/login  ??

What browser are you using and have you tried a different one? On y WIndows PC's I have tested using Chrome, Edge and Internet Explorer.

There can sometimes be a pugin/extension that your browser is using that could be conflicting.

You could also try starting the browser in safe mode. If it works in safe mode then it points to a plugin/extension that could be conflicting.