Arlo|Smart Home Security|Wireless HD Security Cameras

How do I contact customer support?

Reply
Discussion stats
  • 4 Replies
  • 8042 Views
  • 0 Likes
  • 3 In Conversation
Zoey12
Aspirant
Aspirant

How do I contact customer support?  The live chat doesn't connect, the phone number1 (408) 638 3750 is out of service per the recording, the support email disappears as I start to fill it out. 

4 REPLIES 4
TomMac
Guru Guru
Guru

https://www.arlo.com/en-us/support/contact.aspx

 

do not google for support as you more than likely will get a third party fake one

--------------------------------------
Morse is faster than texting!
--------------------------------------
spenn
Aspirant
Aspirant

I feel ya... i've been waiting 19 days for a response from Customer Support!

Zoey12
Aspirant
Aspirant

The only response I was finally able to get was via private message on ARLO's Facebook page.  Although they just responsed with a request for my email or phone number to have a Support Tech contact me.....so, we'll see.  Even Netgear's customer support wouldn't touch ARLO issues.

TomMac
Guru Guru
Guru

@Zoey12 wrote:.....so, we'll see.  Even Netgear's customer support wouldn't touch ARLO issues.

That's because Arlo is no longer a part of Netgear...they split last year

--------------------------------------
Morse is faster than texting!
--------------------------------------