Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Horrible customer service

Reply
Discussion stats
  • 1 Reply
  • ‎2017-12-22 08:20 AM
  • 1012 Views
  • 4 Likes
  • 2 In Conversation
sirajkas
Follower
Follower
‎2017-12-22 08:20 AM

Horrible customer service. Nobody wants to help. They can't understand what you are saying and in a rush to get off the phone. I was kept on hold twice for 20 min this morning only for the agent to come back and tell me that her computer is not working. returning the camera. Netgear.. if you are reading, look into the customer service

Labels:
Reply
Message 1 of 2
1,012
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2017-12-27 10:54 AM

sirajkas,

 

I apologize for the poor experience. What issue are you having? If you could give us some details about the issue, we may be able to assist here on the community.

 

JamesC

Reply
Message 2 of 2
950
Discussion stats
  • 1 Reply
  • ‎2017-12-22 08:20 AM
  • 1013 Views
  • 4 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.