Homekit Token Reset

[Jkaldes]

Can you please reset my HomeKit token?

Thank you!

Model: VMB4000 | Arlo Pro/Pro2 Base Station

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Jkaldes]

Unfortunately, that did not work. I've tried every method of connecting to HomeKit to no avail. 

[ShayneS]

Which version of the Arlo mobile app are you using? Have you tried removing and reinstalling the app? Which version of iOS is your phone or device running?

I also reset the token again in case that triggered it if you want to try and reboot again then remove > re-install the app. This method has worked previously. 

[Jkaldes]

I’ve literally tried everything. 😞 I have completely reset my entire Arlo system (re-connecting cameras, deleting the app, rebooting, everything) ever since I removed from HomeKit forever ago (because it was frozen and wouldn’t work) I haven’t been able to reconnect since. I giving up here… so frustrated. Anything you can do to help... Idk why the token reset is working for everyone but me

[Jkaldes]

My apps are all up to date as well as my phone
Arlo 3.6.5
iOS 15.5

[ShayneS]

I reset it again, Can you try the various methods in this KB here: https://kb.arlo.com/000062279

[Jkaldes]

Still no luck… removing all cameras and re-setting up the base station from scratch seems like my next option again. But it was such a pain to get everything reconnected again. I’d hate to have to go down that route again..

[ShayneS]

Can you try updating to the latest version of the iOS Arlo app 3.6.6? If you don't see the update you can remove and reinstall which I would suggest since we are trying to troubleshoot this issue right now.