Garbage support

[marcodei]

I do not know if any of you have run into this, but the support I have gotten from Arlo is the worst i have ever experienced...  They have not only taken my money for delivery, but never delivered what was expected.  I am still waiting for a replacement camera for 2 months.  If you are a customer, go elsewhere.  If you are not a customer, do not bother, they do not care, they will not help and work terribly...

Just one man's opinion.  I am an IT Executive and have many people asking me what i use for surveillance.  I now tell them to go to RING and stay as far away form Arlo as you can!

Call me if you want to discuss, but I HIGHLY doubt you will because you do not care.

[dcfox1]

I came from ring and alot more problems there with problems, limited features and  bad support. Just look at their forum. I agree with you the wait is long for your replacements. I did not have to  use support before the shutdown so not sure if thats making it worse. I dealt with Arlo support once and they were lost. 

[ShayneS]

Hi @marcodei

Do you have the Support or RMA number I can review?