Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Has anyone had their cameras recording disabled by thieves? They disabled 2 cameras?

Reply
Discussion stats
  • 3 Replies
  • ‎2020-06-25 11:23 AM
  • 971 Views
  • 0 Likes
  • 3 In Conversation
jumpwing
Aspirant
Aspirant
‎2020-06-25 11:23 AM

Has anyone had their cameras recording disabled by thieves?  They were able to disable 2 cameras on 2 different systems on 2 different houses.   

Labels:
0 Likes
Reply
Message 1 of 4
971
3 REPLIES 3
TomMac
Guru Guru
Guru
‎2020-06-26 07:24 AM

have any more info as to specifics ?

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 4
949
jumpwing
Aspirant
Aspirant
‎2020-06-27 07:09 AM

They were able to disable the recording portion on both systems.  I have replaced the camera with a different one and that camera started recording right away.  I took the disabled camera and put it near the base and the functions were restored.

0 Likes
Reply
Message 3 of 4
924
JessicaP
Arlo Employee Retired
‎2020-06-29 10:42 AM

Make sure you don't have any grant access available to other users if you haven't set any up. And you can set up two-step verification in case they have access to your account: What is two-step verification and how do I set it up?

0 Likes
Reply
Message 4 of 4
873
Discussion stats
  • 3 Replies
  • ‎2020-06-25 11:23 AM
  • 972 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.