Arlo|Smart Home Security|Wireless HD Security Cameras
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No Grant access tab

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travred911
Aspirant
Aspirant

I am trying to share access to my camera with a friend. All of the posts I see say to click "Grant Access" tab under accounts in the app. When I open up settings there is no grant access at all. I attached a screenshot for reference. When I go to my account I see both my cameras there and they are fully functional.

Screenshot_20200626-215621_Arlo.jpg

4 REPLIES 4
jguerdat
Guru Guru
Guru

Reboot the phone and reinstall the app.

travred911
Aspirant
Aspirant
Just tried to reboot and re install. No change. It's the same when I log in on my laptop so I dont think it's a phone ossue
StephenB
Guru Guru
Guru

@travred911 wrote:
Just tried to reboot and re install. No change. It's the same when I log in on my laptop so I dont think it's a phone ossue

In the web client, you click on settings - it should be listed in the account section on the left:

 

grant access.png

JessicaP
Arlo Employee Retired

Hi travred911,

 

From looking at your screenshot, it looks like you don't have any devices on your account. Make sure you're logged on the account that has the cameras in order to share the devices.