Betreff: No server found

[KevPatto]

Library videos will not play. All I see is a white screen with a spinning wheel. These were working fine yesterday but this morning we received a server unreachable error message and since then while I get alerts and the video appears in the library it won't open. This is the same on and iPhone 7, iPhone XR and iPad as well as the web portal. Have restarted the base station, deleted apps and reinstalled and tried the Arlo Legacy app but all with the same result. Any idea's ?

[JeroenZ]

Hi, since today I can’t view my recorded videos anymore. I can see what is happening live. The message I get when I want to see the recordings says “no server found with the given hostname”. Is the service down or do I have to change the settings?

[XwolfX1]

Same problem here, it started today

[Iceman35]

I have the same problem since a few hours. Even yesterday the recordings were not available for many hours.

Live-stream is ok....

[Dionysius]

I am having the same issues.  I am getting alerts about activity but can not view the recordings.  All started today.

[AC501]

Having serious problems since about 7PM EST tonight. Unable to log in on my phone. I can log in on the lap top, but cant see recorded videos. Keep getting an error something about the server not available ?? Also not getting notifications

[Teejayjay18]

I see others are having same issue. I can’t view my recorded videos anymore. I can see what is happening live. The message I get when I want to see the recordings says “no server found with the given hostname”. Is the service down or do I have to change the settings?

[kaiwalsh]

I'm having the same problem, have been all day.

[Rooster999]

Same here since yesterday. Problem with NO SERVER named HOST? Any idea why?

[Telboy1949]

Not able to see any recordings only blank boxes where recording should show. When I click on the blank box I get the message that the server with the specified host name could not be found. This only happened since 21/10/2019. Am using iPhone 6s and also iPad Air 2

[Telboy1949]

Funny after an online chat a few minutes ago reporting this exact problem and they telling me that no one else had reported it!,,, Suddenly it started working again!,,,

Advised to update my iPhone .......why it was working perfectly up until yesterday 21/10/2019 and no I haven’t updated my iOS version!,,,,

[Telboy1949]

OOPS spoke too soon, it’s gone **bleep** up again..?..

[Tomatochen]

Have the same issue here, when linked to home wireless Wi-Fi. Using my mobile data I have no issue. Arlo, please fix ASAP. Very inconveniences.

[Gnobbe]

I have the same issue - started yesterday 10/22.  My attempt to fix it - Cycled the base, not fixed.  Cycled the router, and finally got the system on-line, but the "no server found message" problem was still there.  Cannot pull up recorded videos.  Spent 45 minutes on Chat trouble shooting - agent told me they are getting multiple calls and chats regarding this same issue.  He had no fix, but said their tech team is working on it .... I just hope it does not take as long is it took them to fix the double notification problem.  

[JessicaP]

Our development team is looking into reports regarding this where some users are receiving an error stating "no server found with the given hostname." We'll share any new information or updates when we hear back from the team. We appreciate everyone's patience and understanding.

[JessicaP · Accepted solution]

This issue is now resolved. If you're still seeing this error pop up from your library on the Arlo app or web client, please let us know.