Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Expert

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

Hi @TiLars ,

 

I'm hoping you can help me get to root cause(s) of intermittent geofencing issues. I posted how the Arlo geofencing app works in this thread: https://community.arlo.com/t5/Arlo-Pro/Geofencing-not-working/m-p/1691858#M55946

 

  1. How many of your phones are participating in geofencing. Are they checked in the 'Enabled Devices' screen? Is the Location icon showing dark grey or light grey? Is it showing In zoneOut of zone, or Unavailable?
  2. Do you only use one email to log in to Arlo or do you have 'Friend' accounts you use as well?
  3. Do you use custom modes for Home and Away?

 

If you can, can you send me the iOS app logs after Geofencing fails to change the Mode for you?

 

How to get the logs is in the link above as well.

Message 51 of 66
Aspirant

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

1. How many of your phones are participating in geofencing. Are they checked in the 'Enabled Devices' screen? Is the Location icon showing dark grey or light grey? Is it showing In zoneOut of zone, or Unavailable?

One phone

It is checked (active) in the Enabled devices screen

It is shown as 'in zone' -- side note, when I look at the geofencing map, the phone location is accurate.

 

2. Do you only use one email to log in to Arlo or do you have 'Friend' accounts you use as well?

I only have one email address associated with this account.

 

3. Do you use custom modes for Home and Away?

I have it configured to be armed in 'Away' and to use a schedule in 'Home'. The home schedule is armed 10p-7a daily.

Message 52 of 66
Arlo Expert

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

Thanks, @TiLars . We are investigating one Geofencing issue related to Schedule. If you don't mind, could you PM me the Arlo app logs? 

 

Also, can you confirm the red-circled Location icon is Dark Grey?
 IMG_5847.JPG

Message 53 of 66
Tutor

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

2 phones participating in geofencing.  I have tried enabling both and they both show unavailable.  Tried only mine with same result.  I only use 1 email to log into account.  Geofencing was working good for the last year or so until the beginning of april.  I saw there was an app update around that time.  Not sure if that caused it but I cannot get it to work.  Using a work around now with Life 360 and IFTT app.

Message 54 of 66
Tutor

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

The mark by my phone is dark grey.  the other phone on the system is a light grey.

Message 55 of 66
Arlo Moderator

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 56 of 66
Tutor

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

Tried sending them an email and that failed.  Very disappointing.

Message 57 of 66
Arlo Expert

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

Thanks, @theboot1. We're actively looking at possible root causes. Could you DM me the serial number of your base station?

 

The light grey icon means the app could not determine from iOS platform that you have given it permission to have access to Location Services Always. Can you confirm that?

Also, now that you are trying it with one phone, could you try this? 

 

When you get a chance, could you enable 'Location In/Out Notifications' in the Arlo app settings?

- Go to iPhone Settings > Find Arlo App > scroll down until you see 'Location In/Out Notifications'

- Enable the setting

- Now try to go in the zone. Did you get the location notification that you're in the zone? Does the app still show 'device unavailable'?

- Now try to go out the zone. Did you get the location notification that you're away? Does the app still show 'device unavailable'?

 

thumbnail.png

 

Let me know if you get the notifications that you are entering/leaving the zone.

 

Could you then get the log from the app and DM me? You can get the app logs by double-tapping the Arlo icon in the Devices screen, and selecting 'Email logs'.

 

Thanks again!

 

Message 58 of 66
Tutor

Re: Geofencing is still not working on iPhone X iOS 12.2 Arlo app 2.7.7

I tried the notification on my phone and it didn't recognize me leaving or entering the area.  Device showed unavailable in or out of the zone.

Message 59 of 66
Aspirant

Arlo Q geofencing not working

I bought the Arlo Q in Dec 2017. Since then, I've had nothing but trouble with the product. The app is horrible. I have the android app on my Samsung galaxy s9 phone. The main need for it was geofencing. My wife and I have this enabled on our phones. But even though it shows our location correctly (this only works intermittently) the mode stays the same - does not switch from armed to disarmed or vice versa. I tried several solutions but none worked. Customer support is horrible. I've been telling my friends and neighbors to NOT buy this product as it is very buggy and customer support is useless.

I've given up on this product. Do not buy.
Message 60 of 66
Aspirant

Re: Geofencing not working on iOS 12.2 Arlo app 2.7.7

Same here
Model: VMB3000 | Arlo Base Station
Message 61 of 66
Aspirant

Geofencing option disappeared

Today I noticed my indoor camera didn't disarm when I got home. I opened the app and noticed my geofencing option has disappeared! My only options are disarm, arm, or schedule. How do I get geofencing back?
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 62 of 66
Guide

Re: Geofencing not changing Modes | Arlo App shows correct location of phone

5 months on from the last post here and still no fix from Netgear. Where is the fix Netgear?????????......... This is a joke!

Message 63 of 66
Highlighted
Tutor

Geofencing not working 2.7.7

Geofencing changes to the Armed mode when I leave my home, but when I arrive home, it deosn't switch to Home mode.  I have a mix of Pro and Pro2 cameras and I'm the only user.  Any clues on what could be the problem?  All was working okay yesterday and today things aren't going so well.  

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 64 of 66
Star

Re: Geofencing Schedule not working

It’s been broken for around 4 months. I’ve almost given up that Arlo will ever fix it, they just don’t seem to care enough anymore about fixing issues like this, too busy promoting their new products. I’m on a long email thread with their engineering team where I have provided data and screenshots of the issue for them to investigate. If they care about their brand then the only way it might get fixed is if enough people complain/highlight the issue in online reviews and on Social media.
Message 65 of 66

Re: Geofencing

I also noticed the new features in the app. “Call a friend” and “parcel identification BETA” what that now is!? It totally crashes the app when trying to click on it.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 66 of 66