Geofencing setup help

[Rue_Doo]

I don’t know the Model number. But can someone help me to set up Geofencing?

[steve_t]

Check this out

https://kb.arlo.com/1085093/How-does-Arlo-Geofencing-work-and-how-do-I-set-it-up

[Rue_Doo]

I have it working now. But it doesn’t work for my Roommate. Is that a problem on Arlos side?

[steve_t]

Does your roommate's phone have an apostrophe in the name of the phone? eg. Jack's iPhone 

If so, that won't work and they will need to change it to Jacks iPhone for it to work

[Rue_Doo]

No I have her name as Ivy. And it still won’t work. It says she is in zone but when I leave the house and she is home it arms my house with her in it

[JamesC]

Rue_Doo,

For Geofencing to work, the app needs to be running on all enabled devices. Is she logged into the app on her devices?

JamesC

[Rue_Doo]

Yes She has the app on always. I can use Geofencing without having my app open. And it works for me