Geofencing problems: device unavailable, old-non-existing-device appears

[unhappyarlouser]

how do you remove a device that no longer exists from geofencing?

why does a current device show as unavailable in geofencing?

when emailing Arlo Support I get an error message saying the email form failed and to contact support. seems Arlo doesn't want to do support!!

[ShayneS]

HI @unhappyarlouser

  Have you tried calling customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[wldrns1]

I got same Message...Password supposedly didn't satisfy Arlo's Criteria. It was the same email/password I always used for years. Error message didn't say anything about 'Special Characters'. Support said create a new password via 'Forgot Password' and include a Special Character. I did and issue is resolved. No explanation as to what/why from Arlo. Arlo's operational style is bizarre! Error message didn't say anything about 'Special Characters'.

Also Support says you CANNOT REMOVE old devices from Geo.