Geofencing - Armed but it shouldn't be

[hleighb]

I have geofencing set up with 2 phones and a scheudle.  Our Arlo Q works great but when the Q says its disarmed (one phone home, schedule not active) the Arlo Pro says armed - even when it clearly recognizes that one phone is in zone and the schedule is not active.  Is there something that Im missing?

[JamesC]

hleighb,

When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?

If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Log in to your Arlo Account (the primary) and navigate to Mode > select your Arlo system > edit Geofencing > click "Enabled devices". Toggle all of the listed devices off and save. After you have finished saving, navigate back to "Enabled devices" and toggle all desired devices back on and save.

JamesC