Firmware Not Updating

[DayDad]

Hello,

For some reason my Arlo Pro base station and cameras are not updating to the latest firmware.

My base station is stuck on firmware version 1.11.4.0_25837 and my cameras are 1.092.0.17_25364. I’ve tried manually updating but it says no updates are available. I have attempted to power cycle the base station as well. No luck on getting the update message. I tried live chatting with an Arlo agent and was just told to power cycle the system and reboot my home router which I did and still no success on getting the firmware updates.

Any suggestions? Can Arlo push the update to my base station and camera somehow?

[brh]

@DayDad

Just out of curiosity, are you experiencing any problems with the current firmware you have?

Brian

[DayDad]

Yes I have been. The current issue that I’ve been experiencing is with two way audio. Whenever I press the microphone and hold it to talk, only sometimes will my voice be heard through the camera. Not only that but after I release the push to talk button the audio of the live feed cuts out completely and I can’t hear the other person. I also noticed that the video speed seems to significantly begin to lag after releasing the push to talk button as well. I rely on the two way audio as I tend to get a lot of deliveries every now and then and was the reason why I got the Pro to begin with.

However, viewing the live feed without using the two way audio is fine and video speed/quality is normal. It’s only when using the two way audio that things don’t work out.

I’m not sure why the firmware won’t update either.

[JessicaP]

Hey @DayDad,

What I could do if that didn't solve your issue is to create a new case for you and escalate it to our support team to further assist you. I'll send you a PM to help you with that 🙂