Arlo|Smart Home Security|Wireless HD Security Cameras

Do not see 7 days recording in the Cloud

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Follower
Follower

I have a setup four Arlo Pro cameras for couple of weeks.  I only have Basic plan which keeps 7-days of recording in the cloud.  The cameras have detected motions and triggered alarm several times.  But I do not see any previous recording in the cloud.  Am I correct in assuming that video recording in the cloud is triggered only when a motion is detected?  Does my system needs to be "armed" for this recording in the cloud to trigger?  I do not see any recording from any of my four cameras for past seven days either on my phone or login thru web browser.  What am i doing wrong?

 

 

Model: VMC4030| Arlo Pro Wire-Free Camera
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Master Master
Master

Yes, you need to have your system in ARMED mode or a custom recording mode that has rules that say what to do for each camera detecting motion

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Aspirant
Aspirant

I have an Arlo Wire-Free system and dont know how to access the cloud via the phone app or the computer login. I know how to go to the library to view the recordings when the cameras are activated.

The library only keeps the current week of recordings and I am wondering if the library is also the cloud storage that is talked about? 

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Luminary
Luminary
You are correct. The library is the cloud storage. Make sure you download what you want to keep.
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Aspirant
Aspirant

Thanks for that and the advise to back up from there as needed.

Sometimes words used in the IT world can be very confusing!

 

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Guru Guru
Guru

It's pretty simple - some poking around in the interface goes a long way.

 

View a video and use the Download icon at the bottom. That saves the video on your device to the default location (depends on whether you're on a computer or mobile app). You then can do anything you want with that video, even after the video disappears from your library.