Device no longer arms or records or detects motion

[truthlesshunter]

I have four arlo pro cameras connected to a vmb4000 station.

The cameras no longer detect motion nor record anything. 

If I go to the base/station settings and click to arm, the button (on the screen) lights up for a second then turns right off. Same thing if I click to put into disarm mode. 

I've cleared the apps data, cache, etc. 

Everything worked fine up until yesterday. 

[StephenB]

Likely you need to remove the cameras and base from your account, reset the base with a paper clip, and add everything back.

If you have Pro 3/Pro 4/Pro 5s cameras then do the hardware reset of the cameras while you are at it (holding down sync until the LED flashed amber - about 15 seconds).  With Pro or Pro 2, remove and reinsert the battery.

[truthlesshunter]

Thanks for the reply! 

The cameras are in an awkward location (and they are original pro versions... There's no battery to take out).. But they work in the app. If I open the app, I can livestream without issue. It seems like the base station isn't telling the cameras to notify or record on motion. Would resetting the base be enough?

And to make sure I understand, I remove the base from the app/account, physically hit the reset pin for 15 seconds, then re-add? 

[StephenB]

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@truthlesshunter wrote:

(and they are original pro versions... There's no battery to take out)..

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All Pro cameras have rechargable batteries that can be removed by opening the camera housing.

The original Arlo Wirefree camera is not a Pro, but has 4 CR123 batteries that can also be removed.

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@truthlesshunter wrote:

Would resetting the base be enough?

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No.  If you only reset the base, you will find that you cannot reinstall the cameras without taking them down (and removing them from your account).

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@truthlesshunter wrote:

And to make sure I understand, I remove the base from the app/account, physically hit the reset pin for 15 seconds, then re-add? 

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Yes.