Arlo|Smart Home Security|Wireless HD Security Cameras

Base station offline but cameras notifying motion detection

Reply
Discussion stats
  • 1 Reply
  • 711 Views
  • 0 Likes
  • 2 In Conversation
jamsolar
Follower
Follower

I cannot see live camera and am notified that base station is offline. Arlo confirm it is offline. I am remote from location but a neighbour confirms the internet LED on base station is amber (showing offline) and my house wifi is functioning.  BUT I receive regular motion detection notifications from my cameras - but cannot see any recordings?? 

Now in my opinion that means the system is not really offline.  Can someone explain that? 

Probably Arlo will suggest I do a reset. Probably Arlo did an 'upgrade' that corrupted the software? 

I cannot do a reset for 1 month (when I am at location) so it is compromising my security. 

Why don't Arlo fix the problem at their end and do a patch to their  software upgrade?

Is anybody else experiencing this issue (since 5th May in my case).

 

1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator

@jamsolar Is it possible to reboot the base station and check again?