Defective Poweradapter for Arlo Base station (VM4000)

[DeepakD]

Hi there,

Arlo Pro has been funtioning good till now. Have brought this system in Feb this year. All of a sudden base station was shut down and not being powered up. I think the power adapter is an issue.

Have tried at multiple power points at home- no luck. Can anyone let me know if the Netgear replaces this power adapter? Can I purchase the power adapter seperately?

Cheers!!

[jguerdat · Accepted solution]

Yes, you can get a replacement under the warranty. All you have to do is to open a case with support here so they can supply an RMA. It's also possible that it's the base itself - do you have another power supply for 12v with the center conductor being the positive polarity?

[DeepakD]

Thanks for that Guru,

i donot have an additional adapter. Will try it out at my friends who has Arlo too.

Will lodge an RMA after this check,

cheers!!

[DeepakD]

Power adapter on its way. Since under warranty, Arlo agreed to ship it free of cost