Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Database service is currently down...

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RiverboatStaff
Follower
Follower

We are now received a "database is down" messgae from all apps when we try to do anything with the cameras.  We were having notification and other issues and the support staff asked us to remove and re-sync.  We can't remove because of this messgae, and now the cameras appear as offline.   Has been going on since around 10:30am EST and have restarted everything, tested internet connection which is both fast and flawless.  So now I am down 2 cams in adition to the initial problem.  When will this be fixed?  This is now the 3rd different time we have been seriously affected by "down" services with Arlo.

Model: VMB3000 | Arlo Base Station
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mdgm-ntgr
Arlo Employee Retired
6 REPLIES 6
JamesC
Community Manager
Community Manager

RiverboatStaff,

 

Are you getting this message when attempting to log in or is this happening when attempting to live stream?

 

Can you provide a screenshot of the error?

 

JamesC

CJS8
Tutor
Tutor

Im also getting database down, do we know when this will be resolved ?

 

Unable to access the library for any data

 

Live feed works


JamesC wrote:

RiverboatStaff,

 

Are you getting this message when attempting to log in or is this happening when attempting to live stream?

 

Can you provide a screenshot of the error?

 

JamesC


 

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
DeArlo
Guide
Guide

It was down for us too.  When we logged in to view library, we saw the same message.  

 

We're now able to view some newer recordings for the past ten minutes or so [Oct 25 - 2:17am Pacific Time], but recordings from Oct 1-Oct 24 have not been restored yet.

Model: VMB3000 | Arlo Base Station
CJS8
Tutor
Tutor

I can now see some of the library, but unable to view any videos for yesterday or the last 30 days.

Is this issue still being looked at ?

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
mdgm-ntgr
Arlo Employee Retired
ReconyxSC950
Apprentice
Apprentice

It's the crummy slow servers that they have all these cameras operating from. There never is any "real unbiased" replies to the crummy cameras and Netgear/Arlo equipment. Always remember, as long as you're using this companies product, you're going to have issues constantly. They'll say it's you not the product every time


RiverboatStaff wrote:

We are now received a "database is down" messgae from all apps when we try to do anything with the cameras.  We were having notification and other issues and the support staff asked us to remove and re-sync.  We can't remove because of this messgae, and now the cameras appear as offline.   Has been going on since around 10:30am EST and have restarted everything, tested internet connection which is both fast and flawless.  So now I am down 2 cams in adition to the initial problem.  When will this be fixed?  This is now the 3rd different time we have been seriously affected by "down" services with Arlo.



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