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We are now received a "database is down" messgae from all apps when we try to do anything with the cameras. We were having notification and other issues and the support staff asked us to remove and re-sync. We can't remove because of this messgae, and now the cameras appear as offline. Has been going on since around 10:30am EST and have restarted everything, tested internet connection which is both fast and flawless. So now I am down 2 cams in adition to the initial problem. When will this be fixed? This is now the 3rd different time we have been seriously affected by "down" services with Arlo.
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Please see Arlo outage
Useful links: Sending Logs|My ReadyNAS Gear|FAQ|Hardware Compatibility List|Docs: Setup Guide, Manual|Downloads|Unofficial Tips|GPL|MDGM on Twitter|MDGM's Unofficial Guides
NB: A ReadyNas is not an excuse not to have a backup. Fire, theft, multiple disk failures, other hardware failure, floods, user negligence etc. can all result in loss of data.
How to contact NETGEAR Technical Support | Australia: 1300 361 254 / Other Numbers|Online Submission
Unofficial Guide for Moving from Sparc ReadyNAS to x86 ReadyNAS|Using Gmail with the ReadyNAS|XRAID Volume Size Calculator
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RiverboatStaff,
Are you getting this message when attempting to log in or is this happening when attempting to live stream?
Can you provide a screenshot of the error?
JamesC
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Im also getting database down, do we know when this will be resolved ?
Unable to access the library for any data
Live feed works
JamesC wrote:RiverboatStaff,
Are you getting this message when attempting to log in or is this happening when attempting to live stream?
Can you provide a screenshot of the error?
JamesC
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It was down for us too. When we logged in to view library, we saw the same message.
We're now able to view some newer recordings for the past ten minutes or so [Oct 25 - 2:17am Pacific Time], but recordings from Oct 1-Oct 24 have not been restored yet.
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I can now see some of the library, but unable to view any videos for yesterday or the last 30 days.
Is this issue still being looked at ?
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Please see Arlo outage
Useful links: Sending Logs|My ReadyNAS Gear|FAQ|Hardware Compatibility List|Docs: Setup Guide, Manual|Downloads|Unofficial Tips|GPL|MDGM on Twitter|MDGM's Unofficial Guides
NB: A ReadyNas is not an excuse not to have a backup. Fire, theft, multiple disk failures, other hardware failure, floods, user negligence etc. can all result in loss of data.
How to contact NETGEAR Technical Support | Australia: 1300 361 254 / Other Numbers|Online Submission
Unofficial Guide for Moving from Sparc ReadyNAS to x86 ReadyNAS|Using Gmail with the ReadyNAS|XRAID Volume Size Calculator
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It's the crummy slow servers that they have all these cameras operating from. There never is any "real unbiased" replies to the crummy cameras and Netgear/Arlo equipment. Always remember, as long as you're using this companies product, you're going to have issues constantly. They'll say it's you not the product every time
RiverboatStaff wrote:We are now received a "database is down" messgae from all apps when we try to do anything with the cameras. We were having notification and other issues and the support staff asked us to remove and re-sync. We can't remove because of this messgae, and now the cameras appear as offline. Has been going on since around 10:30am EST and have restarted everything, tested internet connection which is both fast and flawless. So now I am down 2 cams in adition to the initial problem. When will this be fixed? This is now the 3rd different time we have been seriously affected by "down" services with Arlo.
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