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Not a happy customer here either! 27 degrees F here I. NH today and I am getting the same "chariging paused, battery too low" message. Mine are connected to the solar panel accessory for charging. Glad I wasted money on those! It's gonna get a lot colder this winter. How can these be advertised as "outdoor" cameras and rated for down to -4 F? There better be a fix for this. 29 F isn't that low of a temp! Anyone got support advise??
My solar panels work great and I've been happy with them. But, if the batteries stop charging below 30F it doesn't matter how you charge them.....useless! There better be a fix for this coming!
The cameras will shut down at -4F.... that is the spec for working temp.
BUT , charging the battery is a different thing. The li-ion cells can be damaged if charged below freezing temps. So the unit will stop any charging below around 30-32f... this is normal and designed for safety ...there is no fix for this.
For colder climates I recommend not to buy the solar panel but go with more batteries and a charge tube for this reason ( that outside the solar is non functioning below freezing due to possible cell damage.)
-------------------------------------- Morse is faster than texting! --------------------------------------
I've seen your reply from the other post. I'm affraid most of us cannot take that answer because the temperature isn't even that cold.
Where is the technical document to prove that? All batteries are different depending on how it's manufactured. If this is a problem then Arlo "outdoor" product with battery should be banned from selling in the north american and cold climate market.
We need to hear from Netgear themself why this is happening. In the past, this was a firmware issue.
So useless in a remote vacation home where you can't go up every month or two to change batteries. Comvenient details to hide during the initial sales pitch of this product!
It only pauses charging until temps rise above 32F/0C. It doesn't do anything else and has been the same since the Pro was introduced. There's nothing new here.
I have been seeing the message the past few days when temps have been in the 40s. So my panel is probably not going to charge my camera until March or April of 2018 when the temps warm up.
I have been seeing the message the past few days when temps have been in the 40s. So my panel is probably not going to charge my camera until March or April of 2018 when the temps warm up.
You're seeing the too cold to charge message at 40+F? I haven't on two different cameras/solar panels. Today was the first below freezing and was the first I saw the message.
It appears the cold weather (Ontario Canada -5 Celsius) affects the IR sensitivity of one of my Arlo Pro cameras. Two days ago, when i purchased my Arlo Pro system with 2 cameras, it was +8 Celsius and my front door camera was able to pick me up approximately 5 m before my front door. Last night as well as tonight (temp -5 Celsius) i am able to walk in my front door, triggering the IR sensor causing the camera to record but way too slow to capture me walking. So on the footage all you see is the front door with no one walking through for the 6 seconds of the clip.
I took the camera down and brought it indoors to let it warm up to room temperature then brought it back outside. It worked perfectly, just like when i first installed it 2 days ago in warm weather. However, about 1 hour in -5 Celsius temperatures, tests revealed that it was delayed to activate again. I woud get the push notification but nothing would be in the footage (no one walking through).
Strange thing is my other camera in the backyard appears to be fine, sensing and recording as it should. Only difference is the backyard camera is mounted on a wall, so no wind is hitting it from behind whereas the front door camera is suspended on an over hang where wind is hitting it from the back. I suspect that plug in power may solve this issue. Anyone else experience this ?
Also noticed my battery power has dropped from 100% to 85% in a matter of 3 hrs..something is wrong with this camera. (latest firmware upgraded ...833)
Any update on the proper seal issue causing fires? NG warned in a solo thread on this forum but didn't provide a remedy? What are we supposed to do? If they cannot provide a remedy then I think they should provide a refund along with an additional amount for time and expense of this inconvenience.
Also noticed my battery power has dropped from 100% to 85% in a matter of 3 hrs..something is wrong with this camera. (latest firmware upgraded ...833)
Could be a bad camera but it's also possible that something is affecting the WiFi quality between the camera and base. Swap cameras around to see if the issue stays with the camera or the location.
Any update on the proper seal issue causing fires? NG warned in a solo thread on this forum but didn't provide a remedy? What are we supposed to do? If they cannot provide a remedy then I think they should provide a refund along with an additional amount for time and expense of this inconvenience.
Not sure why this is in this thread but I think you're referring to the outdoor power supply seal issue. I'm sure there will be an announcement soon since vendors have pulled stock and made their own announcements. You may be able to talk with the store you purchased the power supply from to see what they have to say right now.
Camera went dead and wasn't recording anything this morning. It shows that it's not offline but walking in front of camera several times only set off notification but no recording at all. Removed battery and rebooted camera, then was working fine again (9am). Let's see how long it lasts. Other camera working perfectly under same conditions.
Yes I have seen this message multiple times over the past few days when temperatures were in the high 30s low 40s. I suspect that it it is because the nighttime temperatures were below freezing and the batteries had not warmed above 32 degrees to safely charge.
Here is the funny thing I'm in the same boat but I have 2 cameras that are plugged in outside no issues charging only ones giving me that message are the other 2 on the solar charger
Absolutley amazing that Arlo hasn’t bohered to comment or so anything about this yet! This has rendered the system I bought for my remote cabin in NH absolutely useless! Goes against everything Arlo advertises this for. Based on the last post it sounds like the batteries charge just fine in low temps using a power supply connected to high voltage yet, the batteries will not charge using a little safe solar panel?!? Unreal! Come on Arlo, let’s get a firmware update out there to lower the threshold and solve everyone’s problem here! Your complete silence is unacceptable!
