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Troubleshooting
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There seem to be system issues that Arlo is aware of.
"We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience."
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yup - removed all 5 of my cameras thinking that it will fix the non-recoring issue, now I cannot re-sync them.
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Our team continues to work on the reported issue where some customers are unable to receive notifications or view video recordings. We appreciate your continued patience as our team continues to resolve this issue. We will provide an update within the next hour. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
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Have you tried re-syncing your cameras now. There was an outage last week & services should be up and running now. I have attached a link to the Arlo Status Page - Arlo Status
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Removed two cameras that would not record. Now I can't add them back to the base. Lights blinking the correct secqunce, but camera doesn't show in the account.
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Reboot the base. Log out of the app/browser and back in. Try syncing again. If still no good, the fastest thing to do is to reset the system. Remove all devices from Settings, My Devices. Use the Add Device selection on the Devices tab to claim the base normally. Sync the cameras. Update firmware as you go if prompted.
If you do this, be sure to note your various settings, modes, rules and schedule to speed the rebuilding process.
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I removed a camera when it went offline andnow can't add it back on. It went out during the outage that I didn't know anything about and now I've tried 8 times to add it and "No Arlo Devices found" comes up every time. I'm so frustrated!!
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Hi @mccune1970
What are the status LED lights displaying on your base station? Have you tried to remove & re-insert the battery > re-sync?
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