Cannot turn off siren remotely from app

[Gill1987]

I have just installed an Arlo Pro, a base station with siren, and an add-on Arlo wire-free. This morning we accidentally set off the siren via the Arlo Pro. I got an email straight away and the siren started sounding (which is good!) but I couldn't turn it off remotely from the app and had to physically go and push the button on the base station. Obviously I need to be able to turn off the siren remotely when I am not home. The app didn't show me any obvious way to do this - the little gadget button in the top right of the home app screen (which is usually orange/red when the siren is not on) remained orange/red. I have heard others say this turns yellow when the siren is on, but mine didn't. Can anyone help?

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support