Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot subscribe to an arlo plan

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  • ‎2022-05-25 07:33 AM
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NikkiSenkler
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‎2022-05-25 07:33 AM

My app updated this week and suddenly my recordings arent saving in the library. I tried to subrscribe to an arlo secure plan but I keep getting a notification that I cant subscribe without cameras on my account (i have two currently hooked up). Any ideas on how to fix this? 

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StephenB
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‎2022-05-25 09:02 AM
@NikkiSenkler wrote:

My app updated this week and suddenly my recordings arent saving in the library. I tried to subrscribe to an arlo secure plan but I keep getting a notification that I cant subscribe without cameras on my account (i have two currently hooked up). Any ideas on how to fix this? 

I am thinking you are using "friend" access, and not the primary account.

 

Several others have reported this problem, so I think what you should do is just wait (checking here), and see if Arlo resolves it.  The Pro 2 has 7 day cloud storage w/o a subscription, so you should be seeing recordings w/o needing to purchase Arlo Secure.

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