Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

[Rmbrowning66]

I have two Arlo cameras bought October 2017 and one Arlo Pro bought April 2018. These have worked as expected . They are connected to my iPhone 7 with ios 13.1.1. I cannot get the new app. Have tried multiple times over many days.

Your help would be appreciated.

[StephenB]

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@Rmbrowning66 wrote:

. I cannot get the new app.

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What do you mean?  Are you finding it in the app store?  What happens when you try to install it?

[Rmbrowning66]

I can access the app on the iPhone. When I Open the arlo app it goes to the three camera's displays. No update appears.

[StephenB]

You are likely finding the old app.

Search for "arlo technologies" in the app store.  Or browse to https://apps.apple.com/us/app/arlo/id1459289784 in your iPhone's browser.

[Rmbrowning66]

I did as you instructed. Again my camera displays opened when I attempted to open the app.

I entered https://apps.apple.com/us/app/arlo/id1459289784

in Safari on the iphone.

What else can you suggest?

[StephenB]

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@Rmbrowning66 wrote:

What else can you suggest?

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Let's start from the beginning.  Can you look in "about" and tell us what version of the app you are running?

[Rmbrowning66]

version 2.7.15(107)

released August 15, 2019

[StephenB]

I guess you could try uninstalling the old app, and looking again.

When you opened it in Safari did you look for an install link? (or try clicking on the icon)?

[Rmbrowning66]

Is the version 2.7.15(107)  august 15, 2019 the latest version?

If not, what is the latest version?

Under the settings on the iphone there is Arlo and a second one called Arlo Legacy.

[StephenB]

Current version for iPhone is 2.9.1 https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

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@Rmbrowning66 wrote:

Under the settings on the iphone there is Arlo and a second one called Arlo Legacy.

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You want Arlo, not Arlo legacy.  You might as well uninstall Arlo Legacy - it is supposed to stop working tomorrow.