Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot adjust sensitivity

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atalbott
Aspirant
Aspirant

Hi,  I am having problems with the motion sensor. Everything shows that it is adjustable, but it is not being adjusted when I make the adjustments on the phone app. When I am trying to test the motion sensor it says blue sensor lights should light up but this is not happening.  It will record the wind blowing, but I can walk right up to it and it doesnt record anything. It was recording as I moved the camera around before I set it down. Then, it records the wind, but not me walking right up to it. I am unsure if this is a problem with this specific camera and it needs to be returned or if you can walk me through a fix? 

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TomMac
Guru Guru
Guru


Not sure I understand your issue 100%... But from reading it, the Detection Sense level you really want to adjust is in the current Mode your using , not in the SETTINGS section.

 

After adjusting the sense level ( MODE>ARMED, edit>pick camera, edit> Motion IS Detected, edit> adjust the level, use BACK on upperleft> SAVE on bottom of previous page )

 

Once the sense level is adjusted.... You MUST arm the cameras (MODE>ARMED) or no recordings will happen . To check if arming has occurred, on the LIVE VIEW screen above the cameras the "running man" will be Black ( not gray )

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