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Cannot Download Videos using the Arlo App - "PHPhotosErrorDomain error -1"

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Southcoast
Follower
Follower

I cannot download videos using the Arlo App (iOS), only using the Arlo website.  How do I correct this error?

"PHPhotosErrorDomain error -1"

See attached photo

 

iPhone 11Pro / iOS 14.2

Arlo App 2.22.6 (1632)

 

Basestation

firmware: 1.16.3.4_3614_c289687

hardware: VMB4000r3

 

Camera

firmware: 1.125.15.0_35_1191

hardware: H4

 

 

0391AA6F-82B1-454B-8F8C-B3D657EAC671.jpeg

 

 

 

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Hi,

 

Can you install iOS version 14.3 and test again. I was not able to replicate this issue as described with a iPhone 12 running iOS 14.3 & Arlo app v2.22.6