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Can't signin using ios app when connect to 4G network

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BrucePearson
Aspirant
Aspirant

I can signin to the Arlo app when I'm connect via Wifi to my local network. Everything works fine there.

 

When I'm away from home and on the 4G network I can no longer signin. I see this message:

 

"Sorry; we are having trouble signing you in because of Internet connectivity issues. Do you want to try again?"

 

How do you fix this?

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Accepted Solutions
TomMac
Guru Guru
Guru

does the phone work on a wif system not your home based?

 

If it is only happening on 4G, then I might think there is a carrier issue ( not the Arlo system )

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Morse is faster than texting!
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View solution in original post

2 REPLIES 2
TomMac
Guru Guru
Guru

does the phone work on a wif system not your home based?

 

If it is only happening on 4G, then I might think there is a carrier issue ( not the Arlo system )

--------------------------------------
Morse is faster than texting!
--------------------------------------
BrucePearson
Aspirant
Aspirant

Thanks for your help. I realized that I had run out of credit on my phone. I recharged and it now works perfectly!