Can connect only via wifi but not using cellular data

[jack007]

As of Friday I can no longer connect via cellular data.

I either have to find a WiFi connection or wait until I get home.

As a test, I connected at home with no issues. Then I turned the WiFi off on my phone and was unable to connect.

I've tried uninstalling the app but the issue persists.

I've put up with a LOT of issues in the three years I've been using Arlo, but obviously this tops the cake.

Being as I rely on my system to tell me if I have unwanted visitors when I'm away....

I have a Moto Z Force an I hope Arlo isn't going to blame Verizon.

[jguerdat]

Are you using a VPN? If so, turn it off.

[jack007 · Accepted solution]

I got it resolved.
Called Verizon.
Apparently my phone lost synchrony with the system. They reset it and resynched it.
Problem solved.
Maybe this will help someone else with a similar issue? The kicker was when I discovered that my other apps that require internet access had quit connecting out on the road as well. They all worked fine at home with my WiFi.