Cameras offline and battery drain vmc4030

[Harley06]

I bought 6 cameras and 3 of them fully charged and the blue light came on. The other 3 cameras the blue light never came on. I thought these were going to last at least 2 months before charging. The sales guy at best buy said I would at least get that. Now I see that I cant get a full charge. now what should I do?

[jguerdat]

Swap the system at the store or open a case with support at https://www.arlo.com/en-us/support/contact.aspx

[JamesC]

Harley06,

Battery life can vary depending on camera usage and conditions. Under normal usage, the battery will last 4-6 months. How many recordings/live streams were done on the affected cameras? Take a look here for more information: How can I extend my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Go camera’s battery life?

Poor WiFi signal strength can also caused increased battery drain. What is the signal strength for the affected cameras?

JamesC