Cameras not capturing moment

[Stressgirl2020]

I have 3 cameras set up and only one seems to be capturing movement. All are working and the live video feed is great but no notifications for 2 out of the 3 cameras. The one camera that is sending notifications is working great. All sensitivity on cameras is 100%, volume 100% and charged 85%. What is the issue?

[StephenB]

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@Stressgirl2020 wrote:
I have 3 cameras set up and only one seems to be capturing movement. All are working and the live video feed is great but no notifications for 2 out of the 3 cameras. The one camera that is sending notifications is working great. All sensitivity on cameras is 100%, volume 100% and charged 85%. What is the issue?

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Can you make manual recording from the problem cameras?

[Stressgirl2020]

Yes

[Stressgirl2020]

And the model is Arlo pro

[StephenB]

Are you just missing the notifications, but getting the motion recordings?

[Stressgirl2020]

I’m not getting notifications or motion recordings only live feed and manual recordings.

[StephenB]

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@Stressgirl2020 wrote:
I’m not getting notifications or motion recordings only live feed and manual recordings.

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Ok.  Have you looked in the mode, and make sure the rule for the camera is there?

[Stressgirl2020]

The mode says that all cameras are active for motion. The cameras are brand new as I just bought and set up 5 days ago. Maybe I missed something in set up for those cameras. However I did the exact same step by step for each camera during installation

[StephenB]

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@Stressgirl2020 wrote:
The mode says that all cameras are active for motion. The cameras are brand new as I just bought and set up 5 days ago. Maybe I missed something in set up for those cameras. However I did the exact same step by step for each camera during installation

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Have you tried running the motion detection test on the camera?  https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

[Stressgirl2020]

I have on both cameras. One camera is finally working but one I’m not getting any motion detection and I’m saved at 100% motion detection

[ShayneS]

HI @Stressgirl2020

Have you tried to remove & reinstall the camera(s) within the app, then reboot the base station?f

[Stressgirl2020]

No, not yet. I will give that a try thank you!