Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Cameras detect motion but video footage is frozen or showing white screen. Help?

Reply
Discussion stats
  • 2 Replies
  • ‎2018-10-01 12:56 PM
  • 1120 Views
  • 0 Likes
  • 3 In Conversation
Brian90
Follower
Follower
‎2018-10-01 12:56 PM

My cameras are detecting motion but when i go to view the video footage it’s frozen or white screen can you plz help thank you

Labels:
0 Likes
Reply
Message 1 of 3
1,120
2 REPLIES 2
Streak2
Master Master
Master
‎2018-10-01 01:56 PM

I would start by rebooting your base.

What are your actual Internet up/download speeds?

0 Likes
Reply
Message 2 of 3
1,114
jguerdat
Guru Guru
Guru
‎2018-10-02 05:56 AM

Also, what device and OS?

0 Likes
Reply
Message 3 of 3
1,104
Discussion stats
  • 2 Replies
  • ‎2018-10-01 12:56 PM
  • 1121 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.